Cotton Balls Returns Policy: Because Everyone Deserves a Happy Ending!

Hey there, Cotton Ballers! We know that sometimes things don't quite pan out as expected, and that's okay. Our Returns Policy is here to ensure that your Cotton Balls experience ends on a high note, no matter what.

Excluded Items: No Undie Trials Here!

Let's face it, undies are like the superheroes of our wardrobe - they're personal and don't really do the whole "try before you buy" thing. So, unfortunately, we can't accept returns or exchanges on these items unless they're faulty. And if something's marked as 'final sale' or part of a special offer, it's yours to keep, unless there's a defect.

Change of Mind: Let's Chat Before You Commit!

We want you to be head-over-heels in love with your Cotton Balls from the get-go. If you're feeling unsure about sizes, colours, or cuts, give us a shout before hitting that "buy" button. We'll help you find the perfect match to avoid any post-purchase regrets and reduce those carbon footprints!

For those change-of-mind moments, you can opt for a store credit or refund within 30 days of purchase. Just make sure the item is:

- Unworn, unwashed, and in its original packaging with all tags attached.

Oh, and no funny business with those undies please!

Faulty Item? We've Got Your Back!

If you discover a fault in your Cotton Balls within 30 days of purchase, don't fret! We'll swoop in with a replacement faster than you can say "undie emergency."

Customer Exchanges and Refunds: Your Satisfaction, Your Choice!

Within 30 days of purchase, you can choose between a refund (back to your original payment method) or a store credit for a future spree. Just remember, the item needs to meet our return criteria, or else it's a no-go.

Promotions and Gift with Purchase: All Good Things Come with a Little Responsibility!

For promotions or gift-with-purchase items, you're in charge of the return postage.

Hey, even superheroes need a little help sometimes!

Got questions or need assistance? Hit us up via chat or shoot us an email at theoffice@futurefactions.com. We're here to make sure your Cotton Balls journey is nothing short of amazing!

Happy Returns, The Cotton Balls Crew